Voice and video surveillance: How much is enough, and have banks got it wrong?

For regulators, the key issue in both e-comms and audio surveillance is whether the capture of information is complete. As one attendee put it, “We know that the regulator is extremely keen on this space at the moment from the point of view of data completeness. And I know it’s something that our own internal audit focus on, whether it’s for mobile providers capturing voice calls or turrets or whatever.”

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